Shipping policy
Shipping Policy for 11 Étoiles
Welcome to 11 Étoiles! We are committed to providing a seamless shopping experience, and our shipping policy ensures clarity and transparency.
Order Processing Time
All orders are processed within 1-3 business days. Orders placed on weekends or public holidays will be processed the following business day.
Shipping Options & Delivery Times
Domestic Shipping (Within Country)
- Standard Shipping: [3-7 business days] - [$30]
- Express Shipping: [1-3 business days] - [$20]
- Free Shipping: Available for orders over [$10].
International Shipping
- Standard International Shipping: [7-15 business days] - [$50]
- Express International Shipping: [3-7 business days] - [$40]
Delivery times may vary depending on the destination and customs processing times in your region.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with tracking information. You can track your package directly through the carrier's website.
Customs, Duties, and Taxes
For international orders, any customs or import duties are the responsibility of the customer. These charges vary by country and are not included in our shipping rates.
Shipping Delays
While we strive to deliver within the estimated timeframes, delays may occur due to unforeseen circumstances such as weather, carrier issues, or customs processing. If your order is delayed, please contact us, and we’ll assist you.
Shipping Restrictions
We currently do not ship to [specific restricted locations, if any].
Lost or Damaged Items
11 Étoiles is not responsible for items lost or damaged during transit. If your package arrives damaged, please contact the carrier directly to file a claim. However, we’re happy to assist you with any documentation required.
Contact Us
For any questions or concerns about shipping, feel free to reach out to us at:
📧 Email: [11etoiles.ca@gmail.com]
📞 Phone: [5146162516]
Thank you for shopping with 11 Étoiles! 🌟